amavi Account & Payment FAQ

We require one government-issued photo ID to verify your identity. This can be your KTP (Indonesia identity card), passport, or driving license. During registration on amavi, you upload a photo of your ID and provide your full name, date of birth, and phone number. We cross-check your ID details against your payment method information to confirm they match. Your ID must be current and clearly readable. If your ID has expired or is damaged, we may ask for additional documentation. Verification usually completes within a few hours, though peak periods may take up to 24 hours.

To deposit using local payment, online payment, e-wallet, or mobile banking, log into your amavi account, go to the Deposit page, and select your payment method. We at amavi generate a payment request with your deposit amount. You approve the payment in your e-wallet app, and the funds transfer to our payment processor. Your amavi balance is credited immediately after the payment is confirmed. local payment and online payment work similarly — for e-wallet, you scan a QR code with your phone and complete the payment in your banking app. Deposits via e-wallet are instant and carry no processing fees. Your minimum deposit amount depends on your payment method; most e-wallets have a minimum of around our welcome offer on amavi.

On the amavi login page, click the "Forgot your password?" link. Enter your registered email address or username. We send a password-reset link to your email. Click the link to open the password-reset form. Create a new strong password using uppercase, lowercase, numbers, and special characters. Your new password takes effect immediately. If you do not receive the reset email within a few minutes, check your spam folder or contact our support team. We will verify your identity before sending a password-reset link for security purposes.

No. We at amavi allow only one account per person. Our terms of service prohibit duplicate accounts. During KYC verification, we check your government ID and phone number against our database. If we detect multiple accounts linked to the same person, we will close all accounts and forfeit any associated balance. If you accidentally create a duplicate account, contact our support team immediately to request deletion of one account. Do not attempt to use multiple accounts to circumvent deposit or withdrawal limits — such activity is treated as account abuse and may result in permanent account closure.

To deposit using a virtual account, log into amavi, go to the Deposit page, and select "Virtual Account." Choose your bank: mobile banking, local payment, online payment, or e-wallet. We generate a unique virtual account number for your deposit. You transfer funds from your personal bank account to this virtual account using your banking app or ATM. The transfer can take up to 2 hours to be credited to your amavi account, though most transfers complete within subject to verification. Your virtual account number remains active for future deposits, so you can use the same account number multiple times. If you prefer a different bank or need help with the transfer process, contact our support team.

Deposit minimums and maximums vary by payment method. mobile banking, local payment, online payment, e-wallet, and mobile banking typically have minimums around our welcome offer with daily maximums between our welcome offer and our welcome offer depending on your account age and verification status. local payment transfers follow your bank's limits, usually our welcome offer to our welcome offer per transaction. Virtual account transfers from online payment, e-wallet, mobile banking, and local payment also follow your bank's limits. We at amavi do not impose separate deposit caps beyond your payment method's limits. If you need to deposit more than your payment method allows, contact our support team to discuss alternative payment options or payment scheduling.

Withdrawal times depend on your payment method. E-wallet withdrawals via online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet typically complete within 1-2 hours. Virtual account withdrawals to mobile banking, local payment, online payment, or e-wallet can take 1-3 hours depending on your bank's processing speed. We at amavi process withdrawal requests during standard business hours. Requests submitted outside business hours are queued and processed the next business day. Your withdrawal must pass security review before we send it to your payment processor — this review usually takes a few minutes but may take longer if we need to verify additional information. You can check your withdrawal status anytime in your Transaction History on amavi.

Yes. We at amavi offer demo mode for most slot games and some table games. In demo mode, you play with virtual credits that do not represent real money. Demo mode lets you learn game rules, try different bet levels, and get comfortable with the interface before depositing real funds. To access demo mode, log into amavi, navigate to the game library, and select a game. Many games display a "Play Demo" button. Your demo balance resets when you close the game, so you cannot carry over demo winnings. Demo mode is available on both desktop and mobile browsers. Some live-dealer games and esports markets do not have demo mode because they require real-time player participation or market activity.

To enter a promotion code on amavi, log into your account and go to the Promotions page or your Account Settings. Look for a field labeled "Promo Code" or "Bonus Code." Paste the code and click "Apply." If the code is valid, the associated offer is credited to your account. Promotion codes usually have conditions: they may apply only to new accounts, may require a minimum deposit, or may be restricted to specific game categories. Read the promotion terms before applying a code to confirm you meet all conditions. If a code does not work, it may have expired or you may not meet the eligibility criteria. Contact our support team if you have questions about a promotion code.

Log into your amavi account and go to the Sportsbook section. Select Football, then Liga 1 or Piala Indonesia. You will see a list of upcoming matches with dates, teams, and available betting markets. We at amavi update match schedules in real time as fixtures are confirmed. Odds are displayed for each market — typically full-time result, over/under total goals, and various player or team-specific markets. You can also access the Live Score page through the main navigation to track in-play match updates and scores. Match information and odds are available on desktop and mobile browsers, and through the amavi app on Android and iOS.

To request data deletion, contact our support team through the contact form on the amavi website. Submit a formal request stating that you want your personal data deleted. We at amavi will verify your identity before processing the request. Please note that we are required by law to retain certain transaction records and account information for a defined period to comply with anti-money-laundering and tax regulations. We can delete personal data beyond what we are required to retain by law, such as profile details and communication history. Your request will be processed within the timeframe specified in our Privacy Policy. Before requesting deletion, withdraw any remaining balance from your account — we cannot refund balances after account deletion.

Log into your amavi account and navigate to the Support or Help section. Click "Open a ticket" or "Contact support." Describe your issue in detail and attach any relevant screenshots or documents. You will receive a ticket number and a confirmation email. Our support team will respond to your ticket within standard business hours. For urgent issues related to account access or security — for example, if you suspect your account has been compromised — mark your ticket as urgent and call our support number if available. We at amavi aim to resolve most support tickets within 24-48 hours. You can check the status of your open tickets anytime by logging into your account and viewing the Support section.

We at amavi strongly recommend enabling two-factor authentication to protect your account. Log into amavi, go to Account Settings, and select Security. Click "Enable 2FA." Choose SMS or authenticator app as your 2FA method. For SMS, we send a code to your registered phone number. For authenticator app, scan a QR code with an app like Google Authenticator or Authy. Enter the code to confirm setup. When 2FA is enabled, you must enter a verification code when logging in from a new device or browser. Verification codes expire after a few minutes, so enter the code promptly. If you lose access to your phone or authenticator app, contact our support team with proof of identity to regain access to your account. Bandung, Jakarta, and other cities — all locations using amavi — benefit from this security layer.