Why amavi requires verification
We verify every account to meet Indonesia's financial compliance standards and to prevent account takeover, payment fraud, and money-laundering risk. Verification also ensures that your withdrawal requests go to the correct bank account or e-wallet — the same one you used to fund your amavi account. This one-to-one matching protects both you and our platform.
When you register on amavi, we collect your name, date of birth, phone number, email, and home address. During verification, we cross-check these details against your government ID (KTP or passport) and your registered payment method. If your payment method is a virtual account (BCA, e-wallet, mobile banking, or local payment), we confirm the account holder's name matches your ID. If you use an e-wallet like online payment, e-wallet, mobile banking, local payment, or online payment, we verify the phone number or email linked to that wallet.
Documents you need for amavi verification
We accept two forms of government-issued ID: your Indonesian KTP (Kartu Tanda Penduduk) or a valid passport. Your ID must be current and legible — we need a clear photo of both the front and back. If your ID has expired, we may still accept it if the photo is recognizable and your name matches your amavi registration.
Upload your ID images through the account settings page on amavi. The system accepts JPG, PNG, and PDF formats, up to 5 MB per file. Make sure the lighting is even, the text is sharp, and no part of the ID is cut off. If your upload is blurry or incomplete, our verification team will request a resubmission.
Payment method verification on amavi
After you upload your ID, we verify your payment method. If you registered with a mobile banking, local payment, online payment, e-wallet, or mobile banking account, we confirm the phone number or email linked to that wallet matches your amavi profile. If you chose a virtual account (local payment, online payment, e-wallet, or mobile banking), we verify the account holder's name and the account number you provided during registration.
For e-wallet users, the verification is instant — we cross-check your phone number or email in real time. For virtual-account users, verification may take a few hours as we coordinate with the bank. Once confirmed, your payment method is locked to your amavi account, and you can begin depositing.
- local payment, online payment, e-wallet: Phone number verification; instant confirmation.
- mobile banking, local payment: Email or phone verification; instant confirmation.
- online payment: Dynamic code per transaction; no pre-registration needed.
- e-wallet, mobile banking, local payment, online payment virtual accounts: Account holder name and number; bank confirmation within hours.
Verification timeline and status checks
Most amavi verifications complete within standard processing windows — typically a few hours for e-wallet users and up to one business day for virtual-account users. You can check your verification status in the account settings page under "Verification Status." The page shows whether your ID is pending review, approved, or flagged for additional information.
If we flag your submission, we'll send you an email or SMS explaining what we need. Common reasons include blurry ID photos, mismatched names, or a payment method that does not match your ID. Simply resubmit the corrected documents, and we'll review them again.
Key takeaways
- Upload a clear, legible photo of your KTP or passport (front and back).
- Ensure your payment method name matches your ID name exactly.
- E-wallet verification (local payment, online payment, e-wallet, mobile banking, local payment) is instant; virtual accounts take up to one business day.
- Check your verification status in account settings; resubmit if flagged.
- Once verified, you unlock deposits, live tables, sportsbook selections, and withdrawals.
Deposit and withdrawal after verification
Once your amavi account is verified, you can deposit funds immediately. Select your preferred payment method — online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your virtual account — enter the amount, and confirm. E-wallet deposits appear in your amavi balance within moments. Virtual-account deposits are credited after the bank confirms the transfer, typically within standard processing windows.
Withdrawals follow the same route: request a redemption through the account settings, confirm your identity if prompted, and our team processes the withdrawal to your registered payment method. Withdrawals are subject to standard verification windows to prevent fraud. Once processed, funds return to your mobile banking, local payment, online payment, e-wallet, mobile banking account, or your bank account within the timeframe your financial institution specifies.
Account security and data handling
We store your ID photos and personal data on encrypted servers and never share them with third parties without your consent. Your payment method details are tokenized — we do not store your full card number or bank account number in plain text. When you request a withdrawal, our system matches your withdrawal destination to your verified payment method to prevent unauthorized transfers.
If you suspect unauthorized access to your amavi account, change your password immediately and contact our support team. We can temporarily lock your account while we investigate. If your payment method changes (e.g., you switch from local payment to online payment), you'll need to re-verify the new method before using it for deposits or withdrawals.